Refund and Returns Policy

What is your retund & return policy?

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution and you can get a store credit or exchange the item in our store Or Online with any other style or size. “we don’t accept refunds” Center in accordance with the following Return Policy:

• Items must be sent back within 30 days of the delivery date.
• Items must be unworn, unwashed, and have original tags attached.
• Items must be free of stains, makeup, deodorant, or wear.
• Bodysuits are non-returnable.
• Jocacy reserves the right to apply a 50% restocking fee for Final Sale or sale items.
• Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
• Jocacy does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
• Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email eboutique@jocacy.com for assistance.)
• Return packages must include a completed return request form or original packing slip to ensure processing. •Return drop-offs are not accepted at our Distribution Center or corporate office.

Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Jocacy will not issue store credit for your returns.

How do I change or cancel my order?